A Reflection of Learning Technology by Design

I Am A Designer – We Are All Designers

Round orange paint design by ArtsyBee at https://pixabay.com/en/users/ArtsyBee-462611

I was a designer; at least for many years I considered myself a designer in both my personal and professional life. My undergraduate work earned me a Bachelor of Fine Arts Degree with a specialization in Advertising Design and after graduation I entered the graphic and web design industry where I spent over 16 years serving and supporting corporations and clients with my design work. In 2002 I entered the field of education (part-time), while still actively working in the graphic and web design field. I was a designer.

Fast forward to 2009 where I transitioned from my job in industry into the field of education as a full-time instructor teaching Web Programming to community college students. It was at that moment that I swapped the professional title of “designer” with the title of “educator”. Don’t get me wrong; I am very passionate about education and my role as an educator is one of the most fulfilling roles that I have ever achieved in my professional career. But, I felt a sense of loss in a way because I had thought when I became an educator that all the creativity and design skills that I developed and had flourished over the many years that I served in the industry, were gone. It’s often said, “If you don’t use it, you lose it.” that played over and over in my head like a broken record. I could not make the connection between design and education other than a few lessons on design basics sprinkled into the Introduction to Basic Web Programming course that I presently teach. I was a designer.

Education is a part of me, I was one of those kids that loved school and as an adult, it’s not any different. I have a passion for education but deep inside I found myself missing and yearning for the creativity and love of design that I encountered and interacted with every day when I worked in industry, that is until I learned that design exists in everything! It’s not limited to a job title, particular career, or field; it’s in everything that we create and in every single career, industry, and field and also everyday life. The epiphany came during the spring of 2017 in my “Learning Technology by Design” course at Michigan State University. I have discovered how to bring design and creativity to teaching, what I was missing has been rediscovered. I am a designer. We are all designers.

What I Learned About Design

“Design is a funny word. Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works.”  ~Steve Jobs

Through my journey over the past few months, I have learned that design has many facets, it’s not only how something looks on the outside it also includes how something works on the inside and there is a formal process to design (and there should be). As I mentioned, I have been involved with “design” for many years simply because of the industry that I worked in prior to education. To me, I saw design as being what a person sees on the outside – a graphic image, a painting, a poster, an advertisement in a magazine, a sculpture, the list goes on. What I was missing was the formal process behind the design – the steps taken leading up to the final product.

My background in design taught me to understand and get to know my target audience, storyboard and create rough drafts of what I was designing based on my audience, and then produce a finished design piece for everyone to see. This could be comparable to the empathize and ideate modes of the design thinking process outlined within the d.school bootcamp bootleg document. But my process essentially only included two modes, what about the other three modes in the design process? I certainly don’t recall defining, prototyping, and testing my designs (the designs were critiqued by my instructors and a few classmates, but nothing more). There were missing pieces, what wasn’t apparent before is apparent to me now and I now realize that the process I was accustomed to was incomplete. Design is about people, a process, a product or service, usability, interaction, engagement, functionality, teaching, learning, problem solving, critical thinking, and creativity! It’s about being open to feedback and the willingness to react and then modify a product or service based on user feedback. It’s about open-mindedness, collaboration, communication, and yes, failure. What once was a simple two-step process to me in my career prior to education has now emerged into something greater and more powerful that I can not only use professionally but also personally in my every day life. I am a designer.

The Learning Experience

We interact with design on a daily basis – from a product we use, to a commercial on TV, a pop-up add while browsing the web, or maybe the way a parking lot is arranged, or how a road is designed that we travel on. Design is all around us. So you may ask, how is design valuable in education? As educators we are continuously working and interacting with curriculum, creating and/or modifying new or current lessons, creating positive classroom learning environments (both online and offline), and interacting with students on a daily basis. All this can be tied back to design either indirectly or directly.

Following a formal design process as outlined within the d.school bootcamp bootleg document where the focus is on five different modes in the process (empathize, define, ideate, prototype, and test) provides a solid foundation and road map for educators to follow during their design journey. It isn’t a coincidence that the process begins with the empathize mode where an educator observes, engages, and immerses themselves with their users and it’s here that we can really learn and start to understand what our students experience. After all, it’s our students that will be interacting and engaging with what we create, they will be using our design as a teaching and learning resource, a tool so to speak. We have to be able to know and understand what they need, not what we think they need.

As we progress through the design thinking process modes, it’s important to keep an open mind and understand that we are identifying a problem with the goal of exploring and developing solutions to that problem all the while keeping our target audience at the forefront. Now, there will be successes and failures during the process but that’s part of learning. I look at each “failure” as an opportunity to learn and then I go back to the drawing board if need be. Just like with coding a website or a web page, nothing ever really works and functions correctly the first time so we find the errors, make the tweaks, and then test it again, that’s usually the same case with lessons or projects that we assign to our students within a course. One of the most important lessons that I learned as I progressed through the design process, is the value of feedback from those that are using and interacting with the product. I view a lesson, a project, a tutorial, a video, an infographic, etc. as a product for student use.

I have come to the realization that a design-based approach can be applied to any type of problem (for which you are searching for a solution) both inside and outside of the classroom as well as both personally and professionally in everyday life. In my professional career as an educator, I can easily implement a formal design process into each lesson or project that I create for my students. In fact if I didn’t, I feel that I would be doing my students a disservice. As I mentioned, it’s so important to know and understand the audience that you are designing for and to get their feedback and use that feedback to make modifications. I am continuously tweaking content every single semester within the courses that I teach based on student feedback. Not a single semester goes by that I’m not modifying a homework assignment, project, or creating an additional supplemental resource. In fact, as I’m writing this now, I realize that without being aware of it, I was implementing a design process of my own.

As I previously mentioned, the d.school’s design thinking process provides an excellent road map that we as educators can follow as we journey through learning about our users (students), defining a problem, developing creative solutions, prototyping our designs, gathering valuable feedback from our users (students) through testing, and then producing a final product that can serve as a valuable teaching and learning resource/tool for our students. Bottom line, don’t be afraid to fail, listen to those that are actually using and interacting with what you’ve designed, and then make the necessary adjustments. In my opinion, the design process is an ongoing process and one that is never ending…it’s a journey not a destination. I am a designer.

Problem Solving & Design Thinking in Life

Reflecting back from the beginning to the end of this course, I view problem solving and the importance of design thinking as something that is essential and that can be applied in both my personal and professional life. Progressing through this course, one of the greatest moments and a huge eye opener for me professionally, was during the empathy mode where I engaged in experience prototyping, character profiling, and requested honest feedback from my students through the use of a 10-question survey. I really began to understand my students at this point early on in the course and see them in a different light – I became more empathetic to their situations and challenges. I was challenged with identifying different types of issues that plagued my students and may inhibit their success. I learned quickly that what I thought was mostly related to my teaching style and how I had created and organized the content within my online classroom was not about me at all, it was about the students and what they needed and wanted. The focus quickly went from the teacher (me) to the student, which is where it should have been from the start. This doesn’t mean that the educator doesn’t fit into the equation at all, but instead of being the focal point, the educator is an active participant in the entire design thinking process just as are the students – both parties play significant roles in the process.

Another one of the greatest moments happened during the prototyping process where I received feedback from my students and had the opportunity to engage in an active learning session with one of my students. This experience served two purposes in my opinion, one was to bridge the relationship gap between the teacher and student and show that as an educator, I truly value the feedback and honest opinions of my students. The other purpose was to demonstrate the importance of collaboration and teamwork as both my student and I worked toward achieving a common goal and outcome. It’s opportunities and moments such as these where important “connections” are made and relationships are developed promoting a very positive learning environment and experience for everyone involved.

Following a design thinking process in the pursuit of problem solving whether it be in a classroom or everyday life, I believe can only enhance the experience and allow us to arrive at creative solutions in all that we do. I feel the design thinking process opens our minds to a different way of thinking that may not be apparent if a particular process wasn’t followed. The process allows us to understand our users, clearly and precisely define a particular problem, brainstorm, collaborate, and discover new ideas or tweak existing ideas, build creative solutions that allows for eliciting feedback and useful data from our users, and to develop a final product that both serves a specific purpose and solves a specific problem for our audience. This by no means that once a final solution has been achieved that the work is done. Design is an on going process. This course has reiterated the importance of user feedback and using that feedback to refine a solution to fulfill the needs and wants of whoever my audience is inside and outside of the classroom. I learned that I must continue to learn from and understand my users and be willing to adapt to change, failure is a learning opportunity, and above all…I am a designer. We are all designers.


Oberholster, Venita. (2106, February). [Round Circle, Design, Paint] [Image]. Retrieved from https://pixabay.com/en/orange-round-circle-paint-brush-1210526/

PoP – Prototyping

I focused my prototyping efforts on three separate areas: connecting students to useful resources at the college via their online classroom, video code demonstration, and online code collaboration.

Connecting Students to Resources

During an email conversation with the director of the center for teaching and learning at the college, a couple of very useful resources were shared with me. One of the resources was an idea that presented itself during one of my brainstorming sessions only to find out that something very similar had been implemented into all of the online classrooms across the college. I won’t include my own prototype of the student resources area because to both my pleasure and amazement, it already came to fruition! I thought I would share a screenshot of the resources area since it was originally part of my problem of practice. Even though I didn’t implement a student resources area into my online classrooms (because it’s already there now), this is validation for me and confirms that I was on the right path with linking students to resources at the college.

A student resources link is located within the left-side toolbar area. When the link is selected, the user is taken to a Student Resources page within Canvas (the college’s LMS) where a list of available resources at the college is displayed. The student can click on any of the icons with the resources page and they will be connected to the appropriate area within the college’s website for additional contact information. Kudos to the Center for Teaching and Learning department at the college!

Student Resources Link within the college Canvas LMS.
Video Demonstration

The next brainstorming idea that I prototyped for my online classroom was a video demonstration of one of the Hands-On Practice exercises in the course textbook. One of the assignments during the first week of class is to create a simple course homepage using HTML. The video demonstrates the process of creating a web page along with explanations of some of the basic HTML elements that are used within most every web page. A useful online resource is shared at the end of the demonstration. My intentions are to upload the videos to YouTube and then create a link to the YouTube video from within the online classroom. For the purpose of this prototype, you can view the YouTube video below or watch it on YouTube at https://youtu.be/bx30gK5Ow4U.


Online Code Collaboration in Real-Time

The final brainstorming idea that I decided to prototype was the use of a free, online code editor that allows people to engage in collaborative coding in real-time. The tool I chose was Collabedit. Collabedit works directly within your web browser, no software or installation is needed. It’s also cross-platform compatible so Mac, Linux, and Windows users can collaborate with each other directly within their web browser. This tool would provide me with a way to provide online assistance to students who are having issues with their code or a way to do a quick lesson or coding explanation.

I prototyped a tutorial-type document for using Collabedit in PDF format. This PDF document contains some basic information along with a number of screenshots that visually displays the interface and process. I plan on providing a link to the Collabedit Tutorial within my online classroom in an existing module that is titled “Instructional Documents & Resources” so the students can easily download and review the document. I will direct the students to this document before the start of a Collabedit session so they have an idea of how the tool works and also how to create their own session and invite collaborators to the session. I’m hoping that with continued use in the online classroom, the tool will create a very positive, supportive, and useful learning experience for the students.

You can view the Collabedit Tutorial document here.

The prototyping process was enlightening. It allowed me to take an idea and create a user experience from that idea. The hardest thing for me during the prototyping process was trying not to refine it too much. I have a tendency to rework a project until it’s perfect and I will not display it until has been refined. I had to keep reminding myself that it’s a prototype, not the final product. What I found extremely beneficial, was the amount that I learned about Collabedit, the online collaboration tool, while creating a tutorial PDF for the students. By actually walking through its features and using the tool, I now feel more comfortable with using it as a way to support and assist students in my online classes. I’m really excited to try this out with my students and get their feedback. It was a prime example of learning by doing!

A “Tangible” Idea

Our Connected World…

Our connected world sketch.I decided to take the idea of “our connected world” and transform that idea into something both visual and physical – turning the intangible into something tangible so to speak. I made a smiley face out of some paper that I had lying around my house (putting my childhood skills to use) to represent a person at the center of a connected world. I used orange yarn to create a circle and on that circle resides a series of objects/devices that connect to each other either directly or indirectly. The blue yarn extending from each object/device connects the person to that object/device. Essentially, everything is connected! I work with technology on a daily basis so the idea of always being connected to something or someone is a reality that is very much present in today’s world.

The Connected World at my Home!

The process of taking an idea and transforming into a physical form was enlightening simply because I found it extremely easy to find items in my house that are part of a “connected world” in some way, shape, or form. I used 13 items to visually display the idea, but I could have easily found many additional items around my house. As I added an object to my “connected world” circle, I thought about how it actually played a role in the connection. For example, my Bose portable speaker is Bluetooth enabled which connects to the other Bluetooth devices in my house and the Xbox controller connects to my GoPiGo robot, which is also connected via Bluetooth to my computer(s) and Raspberry Pi. It’s amazing!

I never really thought about how connected these objects really were to each other and to me until bringing the idea to physical “life”. I think that when an idea becomes tangible, it allows you to see things and experience them in a different way. I really enjoyed this experience, it allowed me to visually see and experience the connections of the world of technology right inside my home.

Ideas, ideas, & ideas!

Problem of Practice: Ideate Mode

It was all about brainstorming and incubation during the ideate mode. Engaging in ideation over the past few weeks, with the focus being on increasing student retention in online courses (my PoP),  involved multiple activities which included gathering ideas during a brainstorming session, letting the ideas incubate, maintaining an incubation journal, and finally, reflecting on those ideas.

As a quick side note, I recently read the following statement (shown below) related to brainstorming in the latest edition of the Runner’s magazine. A perfect example of a “mind break”.

“When I run, I have my most unbridled thoughts. It’s a brainstorming session, as well as a time to process any issue that may be presenting in my work as food analyst and activist.” – Robyn O’Brien (Food industry analyst and author)

Part 1 of Ideation: Do a Brainstorm Session

Brainstorming notes during brainstorming sessions.

I conducted two formal brainstorming sessions and one informal session. By “informal” I mean that the session was an impromptu session based on the participants availability and I used Facebook and text messaging – I thought I would try something a bit different.

The formal brainstorming sessions included teachers both inside and outside of my discipline. The informal brainstorming session included students and parents.

The following ideas came out of the brainstorming sessions:

  • Online workshops that promote student success and preparedness
  • Create online tutorials demonstrating code, techniques, methods
  • Create class assignments that focus more on real-life scenarios
  • Have the students build something “real”
  • Prerecorded online webinars that students can watch on their own time
    • Post them to the online classroom
  • Create hands-on assignments that include demonstrations
  • Take an abstract concept and apply it to something “real”
    • e.g., use robots to teach coding concepts and coding languages
  • Make use of online simulators
    • Write a program and then deploy it through the use of simulator to bring a real-life experience to an assignment/project
  • Run an extra credit contest and award extra points for the best designed website, best content, best graphics, etc. – motivate and engage students
  • “Early turn in” – offer the students extra points for submitting their work prior to the deadline in order to motivate and engage students
    • e.g., if work is due on Sunday,  you get 5 extra points for turning it on Friday and 3 extra points for turning it on Saturday
  • Assign a group website final project rather each individual working on their own separate website
    • Promotes collaboration
  • For help discussion forums, offer extra points to students based on how many students they help
    • Gets students involved with helping each other, teaching and learning
  • Job shadowing different IT departments at the college that help students gain experience
    • Run a raffle of all interested students, choose 2-3 students to job shadow during the semester, maybe 5-10 per week, rotate in different IT areas: web development, networking, help desk, etc.
    • Motivates students
    • Engages students
    • Builds their resume
  • Assign a “pre-quiz” worth 10 points that asks questions to find out if students are properly prepared to take an online course
I also noted interesting topics of conversation during the brainstorming session that involved students and parents (read below). 
  1. Interesting activities and good teacher engagement. I’d imagine a lot of people’s biggest problem with online classes is communication to their teacher, or motivation to actually get the work done. Probably reply time would be most important. And i usually use email with my teachers.
  2. My take on being successful in online vs traditional classrooms has to do with having many overlapping variables that drive success. The method of engaging in the class might appear radically different, but I don’t see it that way. A student might be “shy” in a classroom and not raise their hand or they could be “shy” in an online forum and feel they have nothing to add. Seriously, in a case like that, it’s part of the instructor’s job to create an environment that encourages engagement and a clear communication of the expectations of the course. I could think of dozens of others, but I still go back to the same point…NOT that many differences. If a student has an unsupportive environment, the form of receiving the coursework doesn’t matter. Part of it is being able to navigate life and having the time for the prep and necessary work away from the classroom to succeed. Not to sound overly-pessimistic, but it’s never a one-way street for the student nor the instructor. There is give and take and responsibilities on both sides.
  3. I tend to drop a online class when it seems to be so overwhelming. Under week 1 there is 200 items that need to be completed by next week. To me it feels like I have no support in this class. I have yet to have an online class with a lot of instructor involvement. One class after the instructor “introduced” himself, we didn’t hear from again. I was really worried thinking maybe he died and no one knew. I even emailed him with no response. I dropped the class. Everyone taking an online class knows there is a lot of work involved but the professors have to realize we have other classes, work full time and have a family. I personally rather take a brick and mortar class because i feel i get more out of it because of the professor interaction.
  4. I’ve never taken an online course, though I know people who swear by them. Part of my problem would definitely be the family responsibilities – hard to sit at a computer with laundry baskets around you waiting to be folded and dinner waiting to be made. My problem is that I don’t feel I’m “tech savvy” enough to make it through an online course, like I wouldn’t even know where to begin, so that’s why I would shy away from even trying one. But if I knew it was for every level of computer knowledge, even one like mine, I might be more willing to at least try it. One of my biggest questions would be how do I contact the instructor if I needed help with anything, and would they be willing to help me?

Part 2 of Ideation: Keep an Incubation Journal

Following the brainstorming sessions, I maintained a journal where I kept personal notes, a record of my thoughts, and any new interesting ideas that came to mind. I even had one of the brainstorming participants come up to me the next day and give me a few more ideas which I included in my journal. In order to easily maintain the journal and to be able to access it anywhere online across devices, I used Evernote. My journal kept getting more and more detailed as the days passed. I also included a “PoP Notes” section in Evernote to keep track of additional notes not related to the brainstorming session but notes that are important to my PoP.

A slideshow of my incubation journal entries in Evernote:

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The PoP Notes that I’m maintaining for my own information as an additional part of my incubation journal:

Part 3 of Ideation: Reflect on the Ideas

I have learned a great deal through the process of ideation, brainstorming, and incubation. One of the most difficult parts of the process for me was letting the ideas incubate – it seemed that this part was never-ending for me. I’m not sure if it’s meant to be like that but I found myself constantly thinking and coming up with ideas after brainstorming, so much that I kept thinking that I was losing my focus. I don’t necessarily feel that that’s a bad thing that ideas keep flowing, but given the scope of the project, it started making me anxious simply because there is a deadline associated with the project.

I found that working through one of the Da Vinci processes based on the chapter reading for this topic, was very interesting. It allowed be to try something different and use a technique/process that I had never tried before – it brought about a new way of looking at an existing problem. I honestly did not think the process would generate any ideas but in the end I was amazed at the results! I also thought the incubation journal rocked! It proved to be extremely valuable not only in documenting my thoughts, but as a way to help me visually “see”  issues/ideas/solutions.

In my incubation journal, I summarized my thoughts regarding the ideas and areas that I would like to pursue and keep (shown below).

I am strongly considering the following idea(s) to implement within the next course sections:
  • Create videos demonstrating code, techniques, and methods associated with weekly topics
    • Supports learning and student support
  • Use online tools with students to review source code in a collaborative environment
    • collabedit, CodePen (online, free, and works through the web browser – no need to download any software)
    • Supports learning, collaboration, and student support
    • Connecting with students
  • Adding links within my online classrooms
    • student resources, job announcements, internship opportunities, and workshops

As final thought, I think the ideas that I listed above are all doable. Adding the resources to my online classrooms can be implemented immediately and will require a minimal time commitment. Creating the videos for instruction will involve more of a time commitment, but if I initially focus on the areas of the greatest need, it will be the most beneficial choice for the students and will impact them immediately. Using online collaboration tools for supporting students is something that will occur more so on an individual basis as students need assistance.

Onward to prototyping and testing! The journey continues!

A Tale from Different Perspectives

Basketball on the court by PDPics

Note: Fictitious names were used in the following stories in order maintain anonymity.

A Teacher’s Perspective

As I stood there in the gym waiting to videotape the event, tears welled up in my eyes with happiness and pride as Albert (suited up in uniform) ran onto the basketball court with the rest of the team  when his name was announced at the last home boy’s basketball game of the season. The team gave him “high-fives” and welcomed him like he had played with them the entire season. This game was very special for many reasons. Prior to this last game, I had talked with one of Albert’s LINKS (who is on the 8th grade boys’ basketball team) that works with Albert during his Physical Education class, his paraprofessional, and my principal to arrange for Albert to shoot free throws during the last home game of the boy’s basketball season. We also talked to the referee prior to the game and asked him to call a foul on the other team so that Albert would have the opportunity to come into the game and shoot a free throw. The time came, I watched Albert walk up to the free throw line and take his first, second, third, and fourth shots, and on the fifth shot you heard the swish of the net as the ball passed through – he made it! The crowd cheered and stood to their feet! I watched with so much emotion and beamed with pride as the boy’s basketball team, many of which are my students, surrounded him and presented him with the game ball signed by each player. I have had many amazing moments in my teaching career but this one was special. I will remember it as the evening that my student Albert, who has autism, felt like part of a team doing what he loves to do – shoot free throws.

A Student’s Perspective

I’m not nervous at all, I’m very excited! I can feel a big smile on my face. I see a lot of people here – my Mom and Dad, and there is Ms. Jones (my PE teacher)! There are so many sounds around me right now. I hear basketballs dribbling, people talking, shoes squeaking on the court, and whistles blowing. It’s very warm in here. They called my name! What do I do? There’s Zack I see him at school, he plays basketball with me. He wants me to run out on the court with the team, wow! Everyone is giving me a “high-five”. I see Mary, she helps me in class and there is the lady that walks in the hallways at school all the time. So many people are here that I recognize. The lights are bright. The man in the funny uniform just blew his whistle, it was loud. They want me to come into the game and shoot a free throw. I have been practicing every day in class with Zack and Mary, I love shooting free throws! 1, 2, 3…let me have the ball again…4, and 5. I made it! So many people are clapping – it’s loud, the team is all around me – I’m so excited! I feel my body shaking. Wow, they are giving me a basketball and it has writing all over it. I’m going to hold it tight and never let it go. There is Ms. Jones again, she’s smiling at me. It’s warm in here.

My Thoughts…

Hearing, writing, and rewriting the stories above was a very interesting experience. It allowed me to sit, listen, and engage in the experience as my friend, a middle school Physical Education teacher, told me an amazing story about one of her autistic students and the idea she had to make him feel special for one night doing what he loved to do in class every day. There were numerous other people involved in organizing this special night that allowed the idea to come to fruition – students, paraprofessionals, the school principal, the referee, and the parents were all instrumental in making this happen.

The experience of hearing my friend tell this story was very emotional, in a good way. I could hear the excitement and pride in her voice and see the joy in her eyes as she told the story. The further she got into the story, the more details she shared not only about the event but about her experience working with the autistic kids in her class and how special they are. I found it a little difficult to express the context of the story (from the teacher’s perspective) in one paragraph because I felt there was so much that needed to be shared and expressed in order for the reader to really engage in the experience. I found that the hardest part of reframing the story and writing it from the student’s perspective, was trying to see and feel the experience as a person with autism. I called upon my friend’s expertise in the area to help me better understand and for a brief moment, walk in someone else’s shoes.


PDPics. (2014, July). [Basketball, Court, Ball, Game] [Image]. Retrieved from https://pixabay.com/en/basketball-court-ball-game-sport-390008/

Problem of Practice – CEP 817

Online Learning

Currently, I’m a member of the LMS/Online Advisory Committee at the college and often the topic of student retention comes up in conversation. Student retention is not only important in courses that are taught on campus in a traditional classroom, but also in the online environment as well. It seems that retention in online courses is an ongoing issue and we have yet to find a single viable solution. Is it the technology, the instructor, the teaching method, the student, the course? The list of questions goes on.

For some time now, I have been interested in exploring different ways to improve student retention in online courses so I thought this would be a great opportunity and an ideal problem of practice to explore. The Web Programming curriculum at the college where I teach is taught entirely online but I am going to focus on a single 8-week “Introduction to Web Programming” course (ITWP 1000) within the curriculum. This is a core introductory course within the program and is also a course that is required in many of the other IT programs at the college as well. I typically run 4 sections of the ITWP 1000 course in the Fall and Winter semesters at the college with full enrollment (26-28 students).

I have noticed that within the first week of the course; typically anywhere from 1-5 students drop the course and half way through, additional students may drop or withdraw from the course. For example, a course that begins with 26 enrolled students may end with only 18 and out of the 18, only 15 may have earned a passing grade. Unfortunately, I have no way of knowing the reason a student may drop or withdraw from a course unless the student chooses to share it with me and on occasion some students do. Time commitment, health issues, a family emergency, and finances are some of the reasons that students choose to share. Those types of issues are part of life of which we can’t control, but what about other issues such as their comfort level with technology and computers, reliable Internet access, course workload, lack of confidence, lack of motivation, or not understanding the course material? All of these are obstacles that may inhibit success.

Target Audience and Preliminary Thoughts

The students are going to be the primary target audience during my exploration into improving student retention in online courses (ITWP 1000) but I am very interested in the thoughts and opinions of my colleagues as well so they will play an additional role in my research. Some preliminary ideas of exploration (there may be more) include examining the following:

  • The use of “how-to” videos or video instruction within the course at crucial points.
  • The idea of hosting a “meet and greet the instructor” session online during the first few days of the online class.
  • The idea of hosting online sessions for some of the discussion forum activities for the course.
  • The use of online “tutoring” sessions and what technology could be used to accomplish it.
  • Establishing online office hours specifically for online students.
  • The idea of hosting 2-3 half hour (approximately) on campus sessions during the first few days of class where students can drop in to watch me demonstrate how to set up a connection to the web server and then attempt it themselves with me standing by if they need assistance.
  • The use of video conferencing software for student interaction.
  • Establishing common obstacles that may get in the way of success.

I’m very excited to dive into and explore the issues and obstacles surrounding the student retention rate in the ITWP 1000 course that I teach and the possible solution(s) to increasing student retention in the course.


SpliteShire. (2014, August). [Computer/Communication] [Image]. Retrieved from https://pixabay.com/en/macbook-notebook-apple-device-407127/